Archive for June, 2008

Specialist roles for social media wiz kids

Love blogging? Find yourself addicted to your RSS reader, creating content or having conversations with your global network at odd hours of the day or night? Perhaps you are so passionate about social media that you are thinking you want to work in the area. “I want to be a social media specialist, you cry.

REWIND. I’ve met plenty of people in the past who wanted to work in traditional media, including myself. But if you want to stand out in the industry and position yourself as an expert, you should consider the unique experience and skills only you could bring to a job.

PAUSE. If you seem to be spending all of your time just trying to keep up with the shiny new things, pause for a second. If you could have a job in social media, what could you bring to the role to make it special?

FAST FORWARD. Many people are entering the workforce with “social media skills“and social media roles are still being defined and emerging. Take a peek at Jeremiah Owyang’s list of social media strategists and community managers to get an idea of the companies and roles currently filled in this space.

A recent post in Conversations matter breaks it down to several roles you could consider, including Social Media Strategist, Community Manager, Social Site Management, Blogging, Monitoring, and Web Innovations.

In addition, what about specialising in existing industries or roles aligned to social media?

Industry: Is there a particular industry you want to align yourself with? Eg telecommunications, accounting, not-for-profit sector, government, education, small to medium business, etc.

Demographic: Are you interested in enterprise-wide adoption of social media or do you prefer to work with individuals in small groups?

B2B and P2P: For instance, do you have a special interest in social lending?

Collaboration: Do you have a passion for collaboration and storytelling? Do you enjoy the conversation? Are you passionate about community?

HR, Change and Training. Do you have an appreciation for organisational change, HR, incentives, training, mentoring, business transformation, morale and productivity?

Social. Is your special interest in psychology or therapy?

Knowledge and Information. Are you experienced in knowledge management and intellectual capital?

Communications. Does the area of communication, marketing, PR, or branding appeal to you?

Technical, Programming genius? IT fanatic? Coding legend?

Mobile: Do you love all things mobile, are you crazy about your mobile phone or iPod Touch?

Media and design: Perhaps you like to create -you are a design superstar with a real zeal for creating beautiful things? Do you love to blog, make podcasts, animations or videos? Is your interest in the area of usability and user experience and information design?

Research and future trends: Maybe you like the area of business intelligence, analysis and research? Or are you a futurist interested in emerging trends? Innovation junkie?

And of course there is also the area of virtual worlds -which you could possibly break down to some of the above roles and skills..probably another post altogether.

So when you say you want to work in social media - where do you see yourself?

PLAY. Regardless of where you want to position yourself in social media in the future, you can make a difference where you are right now, by sharing what you already know. In addition, how can you build up a core competency and weave social media goodness into it?

This is by no means an exhaustive list or breakdown of roles, and some intersect and overlap. What would you add to this list?

What makes a company great?

What makes a company respected, special or important? Any ideas? If you’re up for a challenge - please answer the following three questions this week. I’ll be relaying the most informative answers back to IBM’s global marketing and communications group, who are interested in knowing your thoughts. Please leave your name, position and company details if you can (or email jasmin at wonderwebby dot com) and feel free to use video or other media to respond :) I look forward to reading the responses!

1. What company or companies do you most respect? Why? What makes them special and different from others?

2. Has “what’s important” changed over time? Did you respect different companies in the past? Why? What has changed?

3. What makes a company great? What characteristics are most important? How would you describe a truly great company?

Update: More opportunities to share your impressions of IBM over here on LinkedIn - and your experience at IBM overe here on the Greater IBM Connection

Finding images in the clouds

Wordie is a lovely little visualisation tag cloud tool doing the blogger rounds. Wordie was created by Jonathan Feinberg who - as it turns out - has also played drums for They Might be Giants!

My Animation Masters Project Report 2003:

animation report visualisation

My Age of Conversation Manifesto 2008:

AOC manifesto wordie

What a great way to create a quick visual concept for a short or long document (or CV, or ad campaign, or book or…)

The Digital Narrative and the Lightning Bug

Martin Jorgensen is a man with a passion for narrative. With a background in writing and IT, he is currently studying to be a teacher and saw a gap in the use of web resources for story writing in the classroom. So, he set up self-funded website Lightning Bug to help young adults engage with story writing , which now attracts 40 to 800 visitors per day. He is hoping to launch “The Digital Narrative” in September this year - a website dedicated to writing using digital media.

“Young adults are growing up younger and faster with more expected of them each day. Understanding how to write a good story is an extremely effective way to express a point of view. Young adults writing stories become empowered; they deserve to be and should be heard.

The quote by Carlos Fuentes ‘writing is a struggle against silence’ comes close to describing my inspiration for creating Lightning Bug and Digital Narrative. Through my study and work in education and professional writing, I’ve developed a strong interest in engaging young adults in story writing. It’s something I believe in as an educator, as a parent, and as writer.”

I know Martin through his remarkable wife Penni. We met through our involvement in an Australian web community for mothers in 2002. But that’s another story.

InWorld Art Therapy

Ginger PooleI was recently introduced to colleague Ginger Poole, a User Experience specialist and Information Architect who is completing a Masters in virtual art therapy.

“I feel that with ten million girls shopping for Barbie in 3D and two million Webkins in 3D worlds, the next generation sees 3D worlds the way teens now see Text Message and YouTube. It will be expected that everything will be virtual world from shopping to researching. Art therapy has a great opportunity to be of help to a generation in the media they are accustomed to, we just have to figure out how it works and how kids are relating to it. It’s time to start researching what works and what doesn’t’ work now.”

Ginger studied fine arts and worked in graphic design for ten years before moving into web development. “It was an exciting time to be involved with technology and I put down my personal art.” Five years later, during a personal crisis, she picked up her camera and started to take photos of children and discovered other forms of art could give her the same therapeutic benefits. So she made the decision to study art therapy, “I decided I wanted to help others find that comfort and healing too.”

” Group virtual world art therapy (InWorld Art Therapy) is entirely new. I have found only one person working in this medium so I would love to hear from anybody who might be interested or already trying this out. I will be doing the first research in September..”

” My target audience is high school students that refuse to come to a group therapy session or are more open to electronic means of communication than verbal.

Ginger expects students to:

  • be more willing to reveal more when “hidden” behind an avatar
  • practice social skills like assertiveness, honesty, empathy as practice for face to face encounters
  • feel a sense of community and relationship (compared to being online alone)
  • express themselves through 3D art which may more familiar to them

Although not intended to be a substitute for in-person art therapy, it provides an alternative for youth who don’t like the idea of participating in traditional art therapy. “Also, safety is of utmost concern. InWorld Art Therapy can only be conducted if you know the person’s real name, location and cell phone number and of course if the person is a minor, with parental consent.”

If you know of anybody else working in this field, please leave a comment. What do you think about using virtual worlds for therapy?

Training Spiel

Imagine this - it’s your first interview about all this social virtual worlds and learning business and you are working from home. Suddenly - just minutes before the call - a storm hits and your house is blacked out. You have no web access. No chat access to the IBM Communications representative. No lights. You scramble through the dark to find the only (non digital) telephone that works. You find your elbow tangled up in the phone cord in the rush. The wind howls. You’re alone. The phone rings. “Hello?”

Actually, the interview itself was pleasant. I can’t recall what on earth I jabbered about in the dark, but it must have been something like this..

“You can’t just take a course and dump it into a virtual world,” according to Tragas. Instead, whole new frameworks for learning need to be developed. IBM already hosts training applications, including induction courses for new employees in India, China and Brazil, on its islands in Linden Labs’ Second Life. The expert who is actually training the new staff can be located anywhere in IBM’s network, says Tragas…

According to Tragas virtual training is particularly attractive to organisations with a widely spread workforce, where the cost of bringing together employees and expert trainers in a single venue for a period of time can be prohibitively expensive and environmentally unfriendly. More organisations therefore are exploring virtual alternatives, not just for the savings, but because of their immersive and engaging nature. This is also making virtual worlds an interesting approach for scenario planning.

Read more in the Information Age article “Fast Learners” by Beverley Head

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Enjoying Balance

As you probably know I work part time - three days per week - so I can spend the rest of my time with these special guys:

my guys

It can be a bit of a juggle, but we make it work. I was going to share some tips but I’d like to hear from you instead :)

Do you have a story to share or advice on being a working parent? How do you make it work?

Virtual Accessibility

People are finding more innovative ways to use virtual worlds for communication, education and accessibility.

For instance, what if you were paralysed?

” A paralysed man using only his brain waves has been able to manipulate a virtual Internet character, Japanese researchers said Monday, calling it a world first. The 41-year-old patient used his imagination to make his character take a walk and chat to another virtual person on the popular Second Life website. “… “In the experiment, he wore headgear with three electrodes monitoring brain waves related to his hands and legs. Even though he cannot move his legs, he imagined that his character was walking. He was then able to have a conversation with the other character using an attached microphone, said the researchers at Japan’s Keio University. It is the first time a paralysis patient has succeeded in meeting a person and having a conversation in an Internet virtual world, they added.”


(hat tip Kim Flintoff)

Or what if you had autism?

It’s a great opportunity for connection.


View Jasmin Tragas's profile on LinkedIn
Disclaimer: the postings on this site are my own and don’t necessarily represent IBM’s positions, strategies or opinions.

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